Frequently Asked Questions
Below you will find answers to the questions we hear most often from residents of Poznań who are considering the Securu discount club. If your question is not covered here, you can always reach us through our contact page.
How the club works
Securu is a membership-based way to book local service providers - cleaning, repairs, garden work, small renovations and similar tasks - at reduced rates. We have been organising this in Poznań since 2014, currently covering 8 districts and coordinating 14 different types of services through a small team of 3 people. Membership does not lock you into anything long-term; it simply gives you access to negotiated rates and a shorter path from request to booked appointment.
Pricing and membership details
We keep our price list plain and public - no hidden tiers, no surprise fees. You pay a membership fee that unlocks discounted rates on the services listed on our site, and you only pay for individual jobs when you actually book them. Over the past 12 years we have completed 781 jobs for 432 clients, and 94 of them came back for a second booking, which tells us people generally understand what they are paying for before they commit.
Booking, scheduling and communication
Once you send a request, our typical reply time is about 2 hours during business days. We confirm availability, give you the discounted price for the specific job, and schedule a visit that works with your calendar. Everything happens over email or phone - no separate app to install, no account dashboards to manage.
Trust, safety and what to expect on the day
Before the day of the job, you will know who is coming, roughly how long it will take, and what it will cost. We do not oversell what our service providers can do, and we do not promise specific outcomes we cannot verify - we simply describe the work and the price clearly, so you can decide if it is right for you.
It is a membership arrangement where residents of Poznań gain access to reduced rates on everyday local services - things like home cleaning, minor repairs, garden upkeep or small renovation jobs. Instead of contacting several providers separately and comparing quotes yourself, you contact us once, tell us what you need, and we connect you with the right provider at the agreed discounted price. Membership does not commit you to a fixed number of jobs per year; you use it as often or as rarely as you need.
We started in 2014, so by now we have been running for 12 years. In that time we have worked with 432 clients across the city and completed 781 individual jobs. We are a small operation - three people handle coordination, scheduling and client communication - which keeps things personal rather than turning this into a large call-centre style operation.
We currently serve 8 districts across Poznań. If you are unsure whether your street or neighbourhood falls within our coverage, the quickest way to check is to send us your address through the
contact page or call us directly at +48 61 208 97 83. We will tell you straight away whether we can arrange a service provider in your area and roughly how soon.
Our current list covers 14 service categories, ranging from household cleaning and small repairs to garden maintenance and minor renovation work. Each one has its own listed price on our services page, so you can see the discounted rate before you decide to book anything. If a job does not fit neatly into one category, mention the details when you contact us and we will tell you which listing applies or whether it needs a custom quote.
No. Membership gives you access to our discounted rates, but it does not obligate you to book a set number of jobs per month or year. Some clients use the club once for a single repair; others come back repeatedly - about a fifth of the people we have worked with over the years have returned for a second job. Both patterns are completely fine with us.
Our typical reply time is around 2 hours during our working hours, which are Monday to Friday 08:00-17:30 and Saturday 09:30-13:00. We are closed on Sundays, so requests sent then are usually answered first thing Monday morning. If your matter is urgent, calling us directly at +48 61 208 97 83 during business hours is usually faster than email.
The prices we publish are our starting discounted rates for standard versions of each job. Some tasks - especially repairs or renovation work - can vary once a provider sees the actual scope, for example if a wall needs more preparation than expected. In those cases, you are told about the adjustment and the reason for it before any extra work begins, not afterwards. Simple, standard jobs almost always match the listed price exactly.
Our own team of three handles coordination, scheduling and customer communication. The physical work - cleaning, repairs, garden care and so on - is carried out by local service providers we have built ongoing relationships with over the years. This setup lets us cover 14 different service types without needing a large in-house crew, while still keeping a consistent point of contact for you throughout the process.
Yes. Life happens, and we understand plans shift. Contact us as early as you can by phone or email so we can free up the slot for someone else and find a new time that works for you. Since our team is small, giving us as much notice as possible helps us keep the schedule running smoothly for all our clients that week.
Both are available. Some of our 14 service categories are naturally recurring, such as regular home cleaning or garden maintenance across the seasons, while others are one-off by nature, like fixing a leaking tap or repainting a room. You choose the frequency that suits your household - there is no requirement to set up a recurring schedule if you only need something done once.
Contact us as soon as possible after the job and describe exactly what concerns you. We will look into what happened with the service provider involved and discuss reasonable next steps with you directly - this might mean a follow-up visit or another arrangement depending on the situation. We cannot promise a specific resolution in advance, since every case is different, but we do take these conversations seriously and respond promptly.
No minimum spend is required. Joining the club is separate from booking a job - you sign up once, and from then on you simply request whichever services you need, whenever you need them, at the discounted rate shown on our list. There is no pressure to hit a certain number of bookings within a given period.
We build relationships with providers over time, based on how reliably they show up, communicate and complete the type of work they specialise in. Since we have been running this club since 2014, we have had years to identify who is consistent and who is not, and we adjust who we work with accordingly. We do not claim any formal certification process - our judgement is based on direct, ongoing working experience with each provider.
In most cases, yes. If a particular provider did a good job in your home and you would like them back for the next task, mention this when you contact us and we will do our best to schedule around their availability. It is not guaranteed every time - schedules and workloads shift - but many of our returning clients do end up working with the same person more than once.
Generally we ask for your address or district in Poznań, a short description of the job, and a rough idea of when you would like it done. For repair or renovation requests, a photo or two helps the provider understand the scope before arriving. The more specific you are upfront, the more accurate our quote and scheduling will be, and the less back-and-forth is needed.
Our club was built primarily with private households in mind, and the majority of our 432 clients over the years have been homeowners and tenants across Poznań. That said, some small local businesses have also used our services for things like office cleaning or minor repairs. If you are unsure whether your situation fits, just describe it when you get in touch and we will let you know.
Our full price list, covering all 14 service categories, is published on our services page in a simple, straightforward format - no hidden tiers or asterisks. If you want more background on how we operate day to day, our
about page covers the history of the club and how our small team works. For anything specific to your situation, the
contact page is the fastest way to get a direct answer.
You can call us at +48 61 208 97 83 or email
[email protected] during our business hours: Monday to Friday 08:00-17:30, and Saturday 09:30-13:00. We are closed on Sundays. If you prefer to write in detail about your request, our
contact page has a form that reaches our team directly, and you can also find our office address at Wierzbieciece 42, 65-563 Poznań there.
Still have a question?
If you did not find what you were looking for above, reach out directly and we will get back to you within our usual response window.
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